Connotations
Sep. 22nd, 2008 05:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
moonlettuceIf you're coming to Connotations and aren't on the con LJ, we've just posted the following:
Okay, the Park Hotel are being ... difficult. Pomkeygeekange's post was literally the first we heard about it. Claire has spoken to the hotel, who said that it is now 'company policy on Great North Run weekend to ask for payment in advance'.
Please check the terms of your booking confirmation letter. If they have said that they will take a day's payment in advance, then they can't change that on you, unless it specifically says in the letter that they can change the terms at any time -- which takes us into territory we can't comment on. We have not seen an confirmation letter, and we aren't lawyers.
If they call you, quote the terms of your confirmation letter. If they insist, then ask to talk to Ian Sinclair, the events manager, ask for him from the general phone number -- 0191 2571406.
The pressure apparently is coming from their parent company due to the Great North Run happening the same weekend as Connotations.
They seem to giving different people different messages, but they should be willing to accept either one night in advance, or your credit card number. They appear to also be willing to delay somewhat. If you *can* pay the full amount in advance, we reluctantly concede that at this short notice this may be the best thing to do.
Apologies for the crossposting, but we will be sending this to everyone that we know has signed up with the convention.
Temaris & Claire
Okay, the Park Hotel are being ... difficult. Pomkeygeekange's post was literally the first we heard about it. Claire has spoken to the hotel, who said that it is now 'company policy on Great North Run weekend to ask for payment in advance'.
Please check the terms of your booking confirmation letter. If they have said that they will take a day's payment in advance, then they can't change that on you, unless it specifically says in the letter that they can change the terms at any time -- which takes us into territory we can't comment on. We have not seen an confirmation letter, and we aren't lawyers.
If they call you, quote the terms of your confirmation letter. If they insist, then ask to talk to Ian Sinclair, the events manager, ask for him from the general phone number -- 0191 2571406.
The pressure apparently is coming from their parent company due to the Great North Run happening the same weekend as Connotations.
They seem to giving different people different messages, but they should be willing to accept either one night in advance, or your credit card number. They appear to also be willing to delay somewhat. If you *can* pay the full amount in advance, we reluctantly concede that at this short notice this may be the best thing to do.
Apologies for the crossposting, but we will be sending this to everyone that we know has signed up with the convention.
Temaris & Claire
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no subject
Date: 2008-09-22 04:47 pm (UTC)no subject
Date: 2008-09-24 02:21 pm (UTC)O_O
That's just... special.
I once had a cabby in London tell me I sounded Scottish and when I said, actually I'm from Newcastle, he told me that's what he said and then insisted Newcastle was in Scotland.
no subject
Date: 2008-09-22 06:27 pm (UTC)They don't (or didn't) issue letters - for a phone booking the booking number is/was regarded as confirmation and that's something else they can't change unilaterally.
no subject
Date: 2008-09-22 07:57 pm (UTC)Just wanted to say thanks - you've been really in the ball here, and I know this must be the last thing you need when you already have everything to organise, and just...don't let it get to you too much?
*hugs you again*
no subject
Date: 2008-09-24 02:24 pm (UTC)::grin::
Kittehs make everything better ;)
no subject
Date: 2008-09-24 03:24 pm (UTC);D